Your Just Brilliant creation deserves a thoughtful journey to you. Our team prepares each order carefully and shares tracking details when it leaves us.
Preparation and dispatch
Orders are prepared within 1 to 2 business days, Monday through Friday, excluding holidays. A bespoke or personalized creation has its own production schedule; your advisor will confirm the estimated completion date before you proceed.
Delivery and charges
Complimentary express shipping is offered on orders. After dispatch, estimated delivery times are 2 to 5 business days for domestic orders and 7 to 14 business days for international orders. These are estimates; the destination, customs clearance and courier conditions can affect arrival.
Any applicable import duties, taxes or customs fees remain the customer’s responsibility. For an overseas destination or a time sensitive gift, speak with us before ordering so we can confirm the arrangements available to you.
Following your order
Look for the tracking link in your dispatch email. If the parcel appears delayed, the address needs correcting or a delivery attempt is missed, contact us with your order number. If a parcel is returned because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply.
Boutique collection
If you would prefer to collect a creation at one of our locations, contact your preferred boutique before placing your order to confirm the arrangements.
Contact a client advisor
